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 Post subject: My 32H&R Heritage Revolver
Unread postPosted: Tue Oct 11, 2016 11:02 pm 
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Registered Guest
Registered Guest

Joined: Sat Oct 23, 2010 1:55 pm
Posts: 6
Favorite Heritage: 32 H&R
Its been years since I posted my experiences with my new revolver, however it developed a trait of the firing pin not hitting the shell in the center, I did not paid that much attention until it was too late, I think it just progressed until one shell was hit in between the primer and the shell and my cylinder failed blew up and froze; At home after some juggling I removed the cylinder and I had to use a dowel and a hammer to take out the shell, it was ovious what had happened, I had an extra cylinder and took the pistol to a local gunsmith, he suggested not to fire the pistol with the new cylinder until somebody at Heritage would give the pistol a clean bill of health, sent a letter to Heritage and never got an answer, sent an Email and the same thing, I waited a few weeks and contacted them and through "chat" I talked to a lady I was told that the pistol needed a new cylinder,wow! and it would be 35.00 for shop work and 30.00 for a new cylinder, I asked what had been done to the pistol, did not get an answer, I explained that I had send an extra cylinder but no explanation, I was told to send the 35.00 or they would send the pistol back, at that time I was disconnected, I finally gave up and end another email telling them that I wanted to know what was the problem and up to date I have not received a reason, so I was not comfortable firing the pistol without knowing what was the reason and if I could not get an answer to keep the pistol and dispose of it; So much for customer service, I have learned my lesson, no more Heritage.
Martin Ramirez Jr


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 Post subject: Re: My 32H&R Heritage Revolver
Unread postPosted: Wed Oct 12, 2016 9:50 am 
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Gunslinger
Gunslinger
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Joined: Mon Mar 09, 2009 2:37 pm
Posts: 1481
Location: CO
Favorite Heritage: 6 1/2"
Time frame? When did the cylinder blow? When did you finally manage to contact Heritage?

_________________
I'll mature when I'm dead. - Dave Barry


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 Post subject: Re: My 32H&R Heritage Revolver
Unread postPosted: Wed Oct 12, 2016 1:29 pm 
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Registered Guest
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Joined: Sat Oct 23, 2010 1:55 pm
Posts: 6
Favorite Heritage: 32 H&R
About 3 months ago and sent letter right after


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 Post subject: Re: My 32H&R Heritage Revolver
Unread postPosted: Mon Oct 31, 2016 9:26 pm 
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Joined: Wed Apr 30, 2008 8:02 pm
Posts: 5511
Highscores: 1
Sorry for your troubles. I hate it when customer service fails. Don't they realize that we are the ones that keep the company going? Ugh!


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